Change your plans. Or your mind. Either one is fine.
We know life gets hectic. Travel plans change. That’s why if for any reason you don’t get to activate and start using your card, you’re safe. We always refund the full cost of any unactivated passes bought from SmartDestinations.com for one year from the purchase date. No questions asked. No cancellation fees. No catches. And, unlike others, we don’t charge extra for trip insurance or charge restocking fees.
Simply call our Customer Satisfaction Team at 800-887-9103 for your choice of refund or replacement passes of equal value in any of our destination cities. We’ll tell you how to return your unactivated passes or vouchers and let you know once we have processed your refund.
We want you to be happy - and enjoy your trip.
If you're unsatisfied with your experience for any reason, we want to hear about it. Please contact our Customer Satisfaction Team at 800-887-9103.